Introduction
At EVJAZZ Mobility Solutions Pvt Ltd, we strive to ensure customer satisfaction. If you are not satisfied with your purchase, our return policy allows you to return products under specific conditions.
Eligibility for Returns
- Damaged or Defective Products: We accept returns if the product is damaged or defective upon delivery.
- Incorrect Product: If the wrong product is delivered, we will accept a return.
- Timeframe: Returns must be initiated within X days from the date of receipt.
- Condition: The item must be unused, in original packaging, and in a resellable condition.
Return Process
- Contact our customer support team at [contact email] with your order number and reason for the return.
- You will be provided with instructions on how to return the product.
- Once the product is received and inspected, we will process your return and notify you via email.
Return Shipping Costs
- Defective or Incorrect Items: We cover return shipping costs for damaged, defective, or incorrectly delivered products.
- Customer-Initiated Returns: If you are returning a product for reasons other than defect or error, you will be responsible for return shipping costs.
Refund Method
- Once the return is processed and the product is approved, we will issue a refund to the original payment method.
Non-Refundable Items
- Products that have been used or opened, or products that fall under specific exclusions, are not eligible for return.
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